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Add-Ons

You are here: Home » Add-Ons

Add-Ons

Add-ons are optional cloud based intelligence that can be added to your virtual numbers

Its Your Call!:-

AGENT READY HUNT GROUP

Talk Numbers Offers Agents / co workers
to log on or off  to receive calls via an app on their smart phone:
Agent Ready is mobile & web app the works along side your virtual number
(Pricing: Please Contact us)
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Data Backup: Fully Managed and Monitored

Mirrored to Tier 4 Data UK Centers (Top level)
Incremental & Differential Backups, Shadow Copy, 3 months  + Versioning, Bespoke Schedule, Military grade encryption,  Shuttle Service available. Backup for PC, Mac, Server, Sql, Exchange & Cloud 2 Cloud (365, SharePoint, Google etc) applications
(Pricing: Please Contact us)
Learn More: Click me!

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Broadband

Talk Numbers  offers various Broadband solutions:
We can offer you Broadband services that is suitable for your  locality and your companies needs
(Pricing: Please Contact us)
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Call Filtering

Block nuisance calls
(Pricing: FREE)

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Call Center

Bespoke call handling for Call Centers. No matter how big or small the call center is, we have the best cloud based virtual intelligence. We can help you improve inbound customer service, improve call efficiency whether its is outbound or inbound – We have the solution for you
(Pricing Bespoke – Please Contact us)
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Call Statistics

Call statistics providing detailed information on number of calls received, answered, engaged and unanswered. Information can be broken into dates, times and locations.
(Pricing: FREE)

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Call Divert

With Call Divert an incoming call can be programmed to be diverted to up to 5 alternative destinations should the line be busy or unanswered.
(Pricing: FREE  / divert call charges may apply after inclusive minutes or international destinations)
Learn More: Click me!

Call Queue

This  allows caller to be placed in a queue until answered, add on hold music, queue place, opt out of queue to voicemail or call back. Just some of the options available
(Pricing: FREE  for standard setup)
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Conference Call

Our conference call service is as easy to use a falling off a log!
(Pricing: FREE  to use on our 0843 888 8888 or subscription based for 03 access numbers)
Learn More: Click me!

Choose to refuse

Before the call is connected, you are offered via a Pre recorded Whisper, an option to refuse the call via a DTMF tone (pressing a key). Send the call to voicemail or another colleague (It also stops your mobile voicemail kicking in)

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Caller Display Inbound

With this feature, the recipient can see the Virtual Number they are called from, displayed on their phone on inbound calls.
(Pricing: FREE)
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Caller Display Outbound

With this feature, your customers will see your Virtual Number displayed on their phone.
(Pricing: FREE  –  Applies to VoIP only)

Learn More: Click me!

Call Record Outbound

This option is available by calling a virtual number which opens up the call to the customer you are calling
(Pricing: FREE to 1 ppm, applies to VoIP only)

Learn More: Click me!

Call Record Inbound

When you customer call you via your virtual number the call will be recorded
(Pricing: FREE to 1 ppm)
Learn More: Click me!

Disaster Recovery

Transfer your call to another office or mobiles for continuity when your outbound network is down
(Pricing: FREE for standard setup)

Learn More: Click me!

Fax To Email

Fax to email User can advertise a fax number that callers can dial in to. The fax is then converted into a tiff.file or jpeg and emailed to a pre-determined email address (max 32 characters)
(Pricing: FREE setup  / per minute charges may apply)
Learn More: Click me!

Hunt Groups

The call will try different numbers until answered or if enabled go to voice mail to email or live call answering. The call can ring over 25 alternative destinations should the line be busy or unanswered
(Pricing: FREE – divert call charges may apply after inclusive minutes or international destinations )
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Live Messaging Service

A Call Center answers your calls professionally on your behalf in your company name.
Never miss a customers call again
(Pricing:  Please Contact us)

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Network Whisper

Caller hears a simple message played to them before the call connects. i.e. ‘Welcome to Talk Numbers. Please hold and your call will be answered shortly’
(Pricing: FREE)

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Mid Call Transfer

This options allows you to forward your customer to another telephone number
(Pricing: Per minutes call charges may apply)

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Percentage Routing

Calls are answered by percentage e.g. one line can get 80% of the calls while another receives 20%.
(Pricing: FREE)

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PBX Virtual

This allow you to record calls in and out, IVR, Extentsion etc.
(Pricing:  Please Contact us)

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Storage of Your Data in UK data Centers

 We are experts in Cloud Data Storage – UK Tier 4 Data Centers – 247/365 support- all data is fully encrypted in transit and at rest – Fully managed and monitored. Incremental and Differential Backup. (Fully managed and monitored for Business and Server, Please Contact us for a GB price) http://nectarcloud.co.uk/

Please visit Nectar Cloud to learn more

Simple Audio

Caller hears a pre-recorded message possibly advising them of products, services or other useful information before the call connects.
(Pricing: Please Contact us)

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Time/Day/Date/ Holiday Exceptions

Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer The recording can be updated any time through PIN code access.
(Pricing: Standard setup FREE)
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Voicemail to Email

Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer
(Pricing: Standard setup FREE)

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Virtual Receptionist (IVR)

Caller automatically hears a welcome message with menu options to forward the caller to the correct department.
(Pricing: Standard setup FREE)
Learn More: Click me!

VoIP

We are able to use push our calls via VoIP using SIP to SIP or IP to IP
(Pricing:  Please Contact us)

Learn More: Click me!

Zone Plan

This allows One Number for Multiple Sites. Calls are routed based on the location of the caller. Perfect for organisations with more than one office
(Pricing:  Please Contact us)

Learn More: Click me!

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