Add-Ons
Add-ons are optional cloud based intelligence that can be added to your virtual numbers
Its Your Call!:-
AGENT READY HUNT GROUP
Talk Numbers Offers Agents / co workers
to log on or off to receive calls via an app on their smart phone:
Agent Ready is mobile & web app the works along side your virtual number
(Pricing: Please Contact us)
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Broadband
Talk Numbers offers various Broadband solutions:
We can offer you Broadband services that is suitable for your locality and your companies needs
(Pricing: Please Contact us)
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Call Center
Bespoke call handling for Call Centers. No matter how big or small the call center is, we have the best cloud based virtual intelligence. We can help you improve inbound customer service, improve call efficiency whether its is outbound or inbound – We have the solution for you
(Pricing Bespoke – Please Contact us)
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Call Statistics
Call statistics providing detailed information on number of calls received, answered, engaged and unanswered. Information can be broken into dates, times and locations.
(Pricing: FREE)
Call Divert
With Call Divert an incoming call can be programmed to be diverted to up to 5 alternative destinations should the line be busy or unanswered.
(Pricing: FREE / divert call charges may apply after inclusive minutes or international destinations)
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Call Queue
This allows caller to be placed in a queue until answered, add on hold music, queue place, opt out of queue to voicemail or call back. Just some of the options available
(Pricing: FREE for standard setup)
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Conference Call
Our conference call service is as easy to use a falling off a log!
(Pricing: FREE to use on our 0843 888 8888 or subscription based for 03 access numbers)
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Choose to refuse
Before the call is connected, you are offered via a Pre recorded Whisper, an option to refuse the call via a DTMF tone (pressing a key). Send the call to voicemail or another colleague (It also stops your mobile voicemail kicking in)
Caller Display Inbound
With this feature, the recipient can see the Virtual Number they are called from, displayed on their phone on inbound calls.
(Pricing: FREE)
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Caller Display Outbound
With this feature, your customers will see your Virtual Number displayed on their phone.
(Pricing: FREE – Applies to VoIP only)
Call Record Outbound
This option is available by calling a virtual number which opens up the call to the customer you are calling
(Pricing: FREE to 1 ppm, applies to VoIP only)
Call Record Inbound
When you customer call you via your virtual number the call will be recorded
(Pricing: FREE to 1 ppm)
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Disaster Recovery
Transfer your call to another office or mobiles for continuity when your outbound network is down
(Pricing: FREE for standard setup)
Fax To Email
Fax to email User can advertise a fax number that callers can dial in to. The fax is then converted into a tiff.file or jpeg and emailed to a pre-determined email address (max 32 characters)
(Pricing: FREE setup / per minute charges may apply)
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Hunt Groups
The call will try different numbers until answered or if enabled go to voice mail to email or live call answering. The call can ring up to 10 alternative destinations should the line be busy or unanswered
(Pricing: FREE – divert call charges may apply after inclusive minutes or international destinations )
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Live Messaging Service
A Call Center answers your calls professionally on your behalf in your company name.
Never miss a customers call again
(Pricing: Please Contact us)
Network Whisper
Caller hears a simple message played to them before the call connects. i.e. ‘Welcome to Talk Numbers. Please hold and your call will be answered shortly’
(Pricing: FREE)
Mid Call Transfer
This options allows you to forward your customer to another telephone number
(Pricing: Per minutes call charges may apply)
Percentage Routing
Calls are answered by percentage e.g. one line can get 80% of the calls while another receives 20%.
(Pricing: FREE)
PBX Virtual
This allow you to record calls in and out, IVR, Extentsion etc.
(Pricing: Please Contact us)
Storage of Your Data in UK data Centers
We are experts in Cloud Data Storage – UK Tier 4 Data Centers – 247/365 support- all data is fully encrypted in transit and at rest – Fully managed and monitored. Incremental and Differential Backup. (Fully managed and monitored for Business and Server, Please Contact us for a GB price) http://nectarcloud.co.uk/
Simple Audio
Caller hears a pre-recorded message possibly advising them of products, services or other useful information before the call connects.
(Pricing: Please Contact us)
Time/Day/Date/ Holiday Exceptions
Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer The recording can be updated any time through PIN code access.
(Pricing: Standard setup FREE)
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Voicemail to Email
Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer
(Pricing: Standard setup FREE)
Virtual Receptionist (IVR)
Caller automatically hears a welcome message with menu options to forward the caller to the correct department.
(Pricing: Standard setup FREE)
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VoIP
We are able to use push our calls via VoIP using SIP to SIP or IP to IP
(Pricing: Please Contact us)
Zone Plan
This allows One Number for Multiple Sites. Calls are routed based on the location of the caller. Perfect for organisations with more than one office
(Pricing: Please Contact us)