Track and Trace for Covid-19
Track and Trace is the one most important services to help keep the Coronavirus under control and stop a second wave of COVID-19 the services is for Maintaining records of staff, customers and visitors to support NHS .
Track and Trace is for organisations in certain sectors, who should collect details and maintain records of staff, customers and visitors on their premises to support NHS Test and Trace.
This will help NHS track individual cases to find out who where and when they have been in contact
We are here to help you: Let’s Track and Trace to keep the UK safe
HASSLE FREE, TRACK & TRACE SYSTEMS
No need for customers to queue to sign in, or input their details manually via unhygienic methods.
Simply let them sit down, send a quick text message to your virtual number!
A timestamped email is then sent directly to you, containing all the information needed
Safely and Securely.
Pricing for 10 users or above (in brackets 9 users or below)
£10.00 per number set up (£15.00 1 user to 9 user)
£10.00 per month for the the service per number (£12.50 1 user to 9 users)
£3 pence per text message to email (4p per message 1 user to 9 users)
Track and Trace is for
- hospitality, including pubs, bars, restaurants and cafés
- tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
- Close contact services including hairdressers, barbershops and tailors ect
- facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
- places of worship, including use for events and other community activities
Track and Trace inf
ormation from the GOV website
NHS for Track and Trace
The information below is taken from the .Gov.uk site
Information to collect
The following information should be collected by the venue, where possible for Track and Trace:
- the names of staff who work at the premises
- a contact phone number for each member of staff
- the dates and times that staff are at work
- Customers and Visitors
- the name of the customer or visitor. If there is more than one person, then you can record the name of the ‘lead member’ of the group and the number of people in the group
- a contact phone number for each customer or visitor, or for the lead member of a group of people
- date of visit, arrival time and, where possible, departure time
- if a customer will interact with only one member of staff (e.g. a hairdresser), the name of the assigned staff member should be recorded alongside the name of the customer
No additional data should be collected for this purpose.
If someone does not wish to share their details, or provides incorrect information for Track and Trace
Although this is voluntary, please encourage customers and visitors to share their details in order to support NHS Test and Trace and advise them that this information will only be used where necessary to help stop the spread of COVID-19.
If a customer or visitor informs you that they do not want their details shared for the purposes of NHS Test and Trace, they can choose to opt out, and if they do so you should not share their information used for booking purposes with NHS Test and Trace.
The accuracy of the information provided will be the responsibility of the individual who provides it. You do not have to verify an individual’s identity for NHS Test and Trace purposes.
How Long should Track and Trace records be kept
To support NHS Test and Trace, you should hold records for 21 days. This reflects the incubation period for COVID-19 (which can be up to 14 days) and an additional 7 days to allow time for testing and tracing. After 21 days, this information should be securely disposed of or deleted. When deleting or disposing of data, you must do so in a way that does not risk unintended access (e.g. shredding paper documents and ensuring permanent deletion of electronic files).
General Data Protection Regulation (GDPR)
The data the Government is asking you to collect is personal data and must be handled in accordance with GDPR to protect the privacy of your staff, customers and visitors.
We hope the information above was useful
We are here to help you: TRACK AND TRACE TO KEEP THE UK SAFE
Contact us to find 0ut more:
Call us: 03 300 300 900
Email us: [email protected]
When information should be shared with NHS Test and Trace
NHS Test and Trace will ask for these records only where it is necessary, either because someone who has tested positive for COVID-19 has listed your premises as a place they visited recently, or because your premises have been identified as the location of a potential local outbreak of COVID-19.
NHS Test and Trace will work with you, if contacted, to ensure that information is shared in a safe and secure way. You should share the requested information as soon as possible to help us identify people who may have been in contact with the virus and help minimise the onward spread of COVID-19.
NHS Test and Trace will handle all data according to the highest ethical and security standards and ensure it is used only for the purposes of protecting public health, including minimising the transmission of COVID-19.
If you are contacted by NHS Test and Trace
Contact tracers will:
- call you from 0300 013 5000
- send you text messages from ‘NHS tracing’
- ask you to sign into the NHS Test and Trace contact-tracing website
Contact tracers will never:
- ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
- ask you to make any form of payment or purchase a product or any kind
- ask for any details about your bank account
- ask for your social media identities or login details, or those of your contacts
- ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
- disclose any of your personal or medical information to your contacts
- ask about protected characteristics that are irrelevant to the needs of test and trace
- provide medical advice on the treatment of any potential coronavirus symptoms
- ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
- ask you to access any website that does not belong to the government or NHS
How NHS Test and Trace will take steps to minimise transmission
If you receive a request for information from NHS Test and Trace, this does not mean that you must close your establishment. NHS Test and Trace will, if necessary, undertake an assessment and work with you to understand what actions need to be taken.
Depending on the circumstances and the length of time that has elapsed, this could include arranging for people to be tested, asking them to take extra care with social distancing and/or – in some circumstances – asking them to self-isolate. NHS Test and Trace will give you the necessary public health support and guidance. Your staff will be included in any risk assessment and NHS Test and Trace will advise them what they should do.
If there is more than one case of COVID-19 on your premises, you should contact your local health protection team to report the suspected outbreak.