Latest News

Mobile firms to be banned from selling ‘locked’ handsets

Mobile phone companies will be banned from selling ‘locked’ handsets, under a range of new rules from Ofcom that will make switching even simpler.
Some companies – including BT/EE, Tesco Mobile and Vodafone – still sell mobile phones that cannot be used on other networks unless they are unlocked, a potentially complicated process which can also cost around £10. Ofcom research has found that more than a third (35%) of people who decided against switching said this put them off.
So following consultation, we have confirmed that mobile companies will be banned from selling locked phones – allowing people to move to a different network with their existing handset, hassle-free. The new rules will come in from December 2021.
The ban on selling locked handsets is part of a broad package of measures Ofcom is introducing to make switching easier and help ensure customers are treated fairly, most of which reflect new European rules. This also includes:
• new rules that mean telecoms customers will get a summary of the main terms of their contract in writing – before they sign up; and
• changes to our accreditation scheme for price comparison tools, to make sure the information provided by these services is trustworthy, impartial and transparent – while still allowing them to innovate.

 

Add Ons

Add-Ons   Add-ons are call handling intelligence for outbound and inbound telephony

 

Broadband / Leased Lines
 
Talk Numbers  offers various Broadband solutions:
We can offer you Broadband services that is suitable for your  locality and your companies needs

Call Center

Bespoke call handling for Call Centers. No matter how big or small the call center is, we have the best cloud based virtual intelligence. We can help you improve inbound customer service, improve call efficiency whether its is outbound or inbound.
We have the solution for you

Call Divert

 
With Call Divert an incoming call can be programmed to be diverted to up to 5 or more to alternative destinations should the line be busy or unanswered.

Call Filtering

Block nuisance calls

 

Call Queue

This  allows caller to be placed in a queue until answered, add on hold music, queue place, opt out of queue to voicemail or call back. Just some of the options available

Call Record 

 
When you customer call you via your virtual number the call will be recorded or outbound with a hosted PBX VoIP

Call Statistics

Call Statistics Advanced is invaluable to a business. No matter the size of the business or industry. Call Statistics will let you have a quick overview or if you need and in-depth analysis of your calls.

 

Call Whisper / Network Whisper 

 

Call Whisper is a calling feature offered by Talk Numbers. This feature is designed to make you aware of the type of call you are about to receive. This is ‘whispered’ seconds before the call is connected.

Caller Display

With this feature, the recipient of the call can see the Virtual Number they are called from, displayed on their phone on inbound calls.
(dialled-number-presentation)

Choose to refuse

 

Before the call is connected, you are offered via a Pre recorded Whisper, an option to refuse the call via a DTMF tone (pressing a key). Send the call to voicemail or another colleague (It also stops your mobile voicemail kicking in)

Conference Calling 

 

Conference call service is as easy to use a falling off a log!

Disaster Recovery

 

Transfer your call to another office or mobiles for continuity when your outbound network is down

Fax to Email

”Fax To Email”  Fax to email User can advertise a fax number that callers can dial in to. The fax is then converted into a tiff.file or jpeg and emailed to a pre-determined email address (max 32 characters)
Its lands in your email account – read – save – delete or forward – Your fax

Hunt Group Advanced – Agent Ready

 

Hunt Group

 

The call will try different numbers until answered or if enabled go to voice mail to email or live call answering. The call can ring over 25 alternative destinations should the line be busy or unanswered

Live Call Answering Service

Answers your calls professionally on your behalf in your company name.

Tome / Day / Date

 

Time Day Date also known as, Time based forwarding, is an automated service which enables you to control where your calls are being forwarded to based on the time of day or the day of the week.

 

Virtual Receptionist (IVR)

Virtual Receptionist (IVR) Caller automatically hears a welcome message with menu options to forward the caller to the correct department

Voicemail to Email

 

Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer

 

VoIP Services

 

Covering many service from SIP to SIP hosted PBX’s

 

Welcome Message

 

Caller hears a pre-recorded welcome message possibly advising them of products, services or other useful information before the call connects.

Zone Plan  

1 Number to multiple locations

Calls are routed based on the location of the caller. Zone plans allows a single number to be called. It is then routed to one or more locations, depending on the region or area of the caller. Zone Plans work for any size of company.

 

 

UK Local Towns and Cities

Where would you like to have a phone number?

Select a plan

Where should incoming calls be forwarded to?

0 minutes

incoming calls per month.

Price

£

Estimated monthly cost

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Sourced from Ofcom

Posted 27th October 2020

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New Service

Track and Trace for Covid-19

Track and Trace is the one most important services to help keep the Coronavirus under control and stop  a second wave of COVID-19 the services is for Maintaining records of staff, customers and visitors to support NHS .

Track and Trace is for organisations in certain sectors, who should collect details and maintain records of staff, customers and visitors on their premises to support NHS Test and Trace.

This will help NHS track individual cases to find out who where and when they have been in contact

We are here to help you: Let’s Track and Trace to keep the UK safe

 

HASSLE FREE, TRACK & TRACE SYSTEMS

No need for customers to queue to sign in, or input their details manually via unhygienic methods.

Simply let them sit down, send a quick text message to your virtual number!

A timestamped email is then sent directly to you, containing all the information needed

Safely and Securely.

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Posted 17th July 2020

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PRIME is our new UNIQUE Tariff and Numbers 

We are updating our Tariff and Numbers from UNIQUE to PRIME

We think it sounds and looks better – Hope you do as well 

If not drop us an email if you do or don’t – It would be great to hear from you!

 

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Posted 25th December 2020

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Ofcom plans ban on mobile firms selling ‘locked’ phones

Mobile phone companies would be banned from selling ‘locked’ handsets, under a range of new plans from Ofcom to make switching even simpler.

Companies including BT/EE, Tesco Mobile and Vodafone still sell mobile phones that cannot be used on other networks unless they are unlocked, which can cost around £10. Ofcom research has found that more than a third of people who decided against switching said this put them off.

So we are proposing to ban mobile companies from selling locked phones, allowing people to move to a different network with their existing handset, hassle-free.

We are also planning to make it easier to switch between broadband networks, as part of a broad package of protections for customers that reflect new European rules. This also includes:

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Posted 18th December 2019

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Releasing airwaves for mobile services next year

Ofcom has today announced updated proposals to release crucial airwaves to meet growing demand for mobile broadband and support the rollout of 5G.

To help improve mobile services and enable more people and businesses can access 5G networks, we are planning to release more mobile airwaves through an auction in spring 2020. Following our consultation in December last year, we have published updated proposals for how the auction will work.

The auction will involve companies bidding for spectrum in two different frequency bands.

·        The 700 MHz band. We are releasing 80 MHz of spectrum in the 700 MHz band. These airwaves are ideal for providing good-quality mobile coverage, both indoors and across very wide areas – including the countryside.

·        The 3.6-3.8 GHz band. We are releasing 120 MHz of spectrum in 3.6-3.8 GHz band. These important airwaves are part of the primary band for 5G and are capable of carrying lots of data-hungry connections in concentrated areas.

We plan to use a format known as ‘simultaneous multiple round ascending’. This approach, which is similar to our 2018 spectrum auction, involves two stages:

·        Principal stage. Companies first bid for airwaves in separate ‘lots’ to determine how much spectrum each company wins.

·        Assignment stage. Then there is a round of bidding to determine the specific frequencies that winning bidders will be allocated.

Winners of 3.6-3.8 GHz spectrum will have an opportunity within the assignment stage to negotiate their placements within the band among themselves. This will make it more straightforward for bidders to join together the new spectrum they win with their existing holdings, and potentially reduce the level of ‘fragmentation’ in the wider 3.4-3.8 GHz band.

Following the British Government’s announcement that the four mobile network operators have committed to deliver good quality 4G coverage to at least 92% of the UK over six years, through a ‘Shared Rural Network’, we no longer propose including coverage obligations in the auction design.

We welcome responses to our proposals by 9 December. We then plan to publish our final decisions in early 2020, before starting the auction in the spring.

A news release is available.

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Posted 28th October 2019

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Mobile Matters: new Ofcom research on how people use their mobile phones

Ofcom research on how people use their mobile phone sheds new light on people’s experiences of making calls and getting online on the move.

Ofcom’s Mobile Matters report analyses how around 150,000 people used their Android phone between 1 January and 31 March 2019 – helping Ofcom to understand mobile users’ changing needs.

The research compared how long people in 10 major UK cities spend on conversations from their mobile. Liverpudlians came top, spending almost seven minutes on the average call – more than 40% longer than Londoners, who came second; and twice as long as people in Bradford, who had the shortest conversations. 

Other findings show that a quarter of people made less than five mobile calls a month, with 6% of people not making any standard mobile calls at all.

The research highlights that people spend most of their time online connected to Wi-Fi (69%), rather than using 3G or 4G. This helps explain why more than half of us (60%) use less than 1 gigabit (GB) of mobile data a month, and only one in 10 (10%) use 5GB or more. 

Ofcom report
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Posted 10th of october 2019
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The Future of UK Communications

“IP Telephony is quickly becoming a key player in communications in the UK. At the head of this move is Hosted: an entirely cloud based IP Telephony platform designed and developed in the UK.”

Want to know more click on the link to download a PDF

[button link=”https://talknumbers.co.uk/wp-content/uploads/2019/08/UK-Hosted-1.pdf” size=”large” style=”info” color=”#DCDCDC” border=”#808080″ text=”grey”]The Future of UK Communications[/button]

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Posted 8th of August 2019

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Mobile numbers for sale*

0 786 111 0000
0 786 222 0000
0 786 333 0000
0 786 123 0000
0 786 345 0000
0 786 999 0000

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*Available for sale at time of post
20th of July 2019
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Mobile numbers for sale*

07474 222 000
07575 222 000
07477 222 000
07878 222 000
07474 333 000
07575 333 000
07878 333 000
07575 777 000
07878 777 000
07575 999 000


*Available for sale at time of post
19th of July 2019


Our customer review page added

Welcome to our reviews page

Talk Numbers has a very strong business culture of customer service excellence and continuously strives to deliver first class customer service to its clients

We pride ourselves on delivering a highly personalised and effective service to our clients.
After all without clients where would our business be?

The following are just some of the positive things that our customers are saying about us. We are pleased to find that our services are such a success and can be so beneficial to so many individuals and companies alike.

https://talknumbers.co.uk/reviews/

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Posted 20th of March 2019
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We have updated our Cookie and Privacy Policy inline with the GDPR regulations

Cookie & Privacy policy

  1. Introduction

1.1    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.2    We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

  1. Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

  1. How we use your personal data

3.1    In this Section 3 we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

3.2    We may process data about your use of our website and services “usage data“. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent and our legitimate interests, namely monitoring and improving our website and services and enable us or you to use our website based chat service.

3.3    We may process your account data “account data“. The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

3.4    We may process your information included in your personal profile on our website “profile data“. The profile data may include your name, address, telephone number, email address, profile picture, gender. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

3.5    We may process your personal data that are provided in the course of the use of our services “service data“. The service data may include specify data. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

3.6    We may process information that you post for publication on our website or through our services “publication data“. The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

3.7    We may process information contained in any enquiry you submit to us regarding goods and/or services “enquiry data“. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent and to enter into such a contract

3.8    We may process information relating to our customer relationships, including customer contact information “customer relationship data“. The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent and our legitimate interests, namely the proper management of our customer relationships

3.9    We may process information relating to transactions, including purchases of goods and service to enter into such a contract OR service agreements that you enter into with us and/or through our website “transaction data“. The transaction data may include your contact details, your card details, direct debit details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business and to enter into such a contract

3.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters “notification data“. The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract

3.11  We may process information contained in or relating to any communication that you send to us “correspondence data“. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users and to enter into such a contract

3.13  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.14  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.15  In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.16  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

4.1    We may disclose your personal data to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at www.talknumbersco.uk/companies.

4.2    We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3    We may disclose email, telephone call records, name and address to our suppliers or subcontractors insofar as reasonably necessary for to supply our services.

4.4    Financial transactions relating to our website and services may be handled by our payment services providers, PayPal, GoCardless, Safe on line billing & NatWest Bank . We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at paypal.com/uk, gocardless.com, safeonlinebilling.com, natwest.com.

4.5    We may disclose your enquiry data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

4.6    In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. International transfers of your personal data

5.1    In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2    We and our other group companies have offices and facilities in Hungary, USA. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from ico.org.uk

5.3    You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  1. Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    Information supplied via on webpage forms will be retained for a minimum period of 24 month following, and for a maximum period of 5 years following.

6.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of personal data will be determined based on if you are in contract with us .

Also our legal requirement by Ofcom, ICO and other such bodies

6.5    Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

7.1    We may update this policy from time to time by publishing a new version on our website.

7.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

8.1    In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2    Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

8.3    You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access by requesting via email to [email protected]

8.4    You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5    In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

8.6    In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7    You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8    You have the right to object to our processing of your personal data for direct marketing purposes including profiling for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.

8.9    You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10  To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13  You may exercise any of your rights in relation to your personal data by written notice to us by email to [email protected] , in addition to the other methods specified in this Section 8.

  1. About cookies

9.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

10.1  We may use cookies for the following purposes:

(a)    authentication – we use cookies to identify you when you visit our website and as you navigate our website cookies used for this purpose are: _ga & _gid;

(b)    status – we use cookies to help us to determine if you are logged into our website. (cookies used for this purpose are: _ga & _gid)

(c)    personalisation – we use cookies to store information about your preferences and to personalise the website for you (cookies used for this purpose are: _ga & _gid)

(d)    security – we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: _ga & _gid)

(e)    advertising – we use cookies [to help us to display advertisements that will be relevant to you (cookies used for this purpose are: _ga & _gid)

(f)     analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: _ga & _gid)

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: _ga & _gid)

  1. Cookies used by our service providers

11.1  Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2  We occasionally use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: _utma, _utmb , _utmc , _utmz , _utmv.

11.3  We use Zopim for online interactive chat service. This service uses cookies for our website based chat service. You can view the privacy policy of this service provider at www.zendesk.co.uk/company/customers-partners/privacy-policy. The relevant cookies are: _Zlcid and _Zprivacy.

  1. Managing cookies

12.1  Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)     https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2  Blocking all cookies will have a negative impact upon the usability of many websites.

12.3  If you block cookies, you will not be able to use all the features on our website.

  1. Our details

13.1  This website is owned and operated by Talk Numbers Ltd.

13.2  We are registered in England and Wales under registration number 05972811, and our registered office is at Suite 4A, 43 Berkeley Square, London, W1J 5AP

13.3  Our principal place of business is at 54A High Redbourn, St.Albans AL3 7LN.

13.4  You can contact us:

(a)    The postal address given above;

(b)    Using our website contact form at www.talknumbers.co.uk/contact

(c)    By telephone, on 03 300 300 900 (00 44 3 300 300 900)

(d)    By email, using [email protected]

(e)    By fax to 03 300 300 901 (00 44 3 300 300 901)

  1. Data protection officer

14.1  Our data protection officer’s contact details are: Shak Khodabocus.

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updated 24th of May 2018
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Are you ready  for GDPR (General Data Protection Regulation)

This effects all companies that have personal  data on EU citizens

More coming soon from Talk Numbers

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Posted 17/05/2018

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Our 03 Numbers
Here are the links to the following memorable and good value 03 numbers

0300 234 – www.talknumbers.co.uk/0300-numbers

0330 030 – www.talknumbers.co.uk/03-numbers

0333 789 –  www.talknubers.co..uk/0333-numbers

0343 888  – www.talknumbers.co.uk/0343-numbers

0345 060 – www.talknumbers.co.uk/0345-numbers

0345 061 – www.talknumbers.co.uk/0345-numbers

0345 062 – www.talknumbers.co.uk/0345-numbers

0345 063 – www.talknumbers.co.uk/0345-numbers

0345 064 – www.talknumbers.co.uk/0345-numbers

0345 065 – www.talknumbers.co.uk/0345-numbers

0371 909 – www.talknumbers.co.uk/ 0371-numbers

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Posted 02/09/2015

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We are making changes to our website

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29/08/2015

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Talk Numbers Service charges for the following 08 ranges

0845 060 3 pence per minute
0845 061 3 pence per minute
0845 062 3 pence per minute
0845 063 3 pence per minute
0845 064 3 pence per minute
0845 065 5 pence per minute
0843 888 7 pence per minute
0871 909 9 pence per minute

 

 

EE (Everything Everywhere)

Introduces their Access charge from the 1st of July 2015

This covers calls to 084 / 087 / 09 / 118

Their Access charge is now confirmed at 44 ppm this,

Access + Service charge per minute for the cost of the call

0800 / 0808 will be free

EE does offer a add-on service: “If you regularly call service numbers, we offer an 084 and 087 add-on that gives you cheaper calls for just 1p per minute. For £3 a month (£2.50 excluding VAT) you’ll get 300 minutes to call numbers that start with 084 and 087. This will give you peace of mind that you will always have an allocated number of minutes per month to call service number”
The above paragraph was taken from their website

For more information from EE

http://ee.co.uk/help/add-ons-benefits-and-plans/price-plans-and-costs/ee-price-plans/changes-to-numbers-starting-08-09-and-118

 

 

Vodafone Network

Introduces their Access charge from the 1st of July 2015

This covers calls to 084 / 087 / 09 / 118

Their Access charge is now confirmed at 23 ppm this,

Access + Service charge per minute for the cost of the call

0800 / 0808 will be free

For more information from Vodafone

http://www.vodafone.co.uk/campaigns/calling-service-numbers/calling-service-numbers-1/index.htm

 

Three Network

Introduces their Access charge from the 1st of July 2015

This covers calls to 084 / 087 / 09 / 118

Their Access charge is now confirmed at 25 ppm this, (There is 1 minute minimum charge!)

Access + Service charge per minute for the cost of the call

0800 / 0808 will be free

For more information from Three:

http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=callsemails,varset_subcat=3787,Case=obj(3060)

 

02 Network

Introduces their Access charge from the 17 of August 2015

This covers calls to 084 / 087 / 09 / 118

Their Access charge is now confirmed at 25 ppm this,

Access + Service charge per minute for the cost of the call

0800 / 0808 will be free

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(News published 10/07/2015)

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Please note these prices can change  (News published 16/06/2015)

 Access Charges from well known telecom provider

Please note these prices can change  (News published 16/06/2015)

  Provider   Landline Access Charge   Mobile Access Charge
  TalkTalk   5p per minute   20p per minute
  Sky   9.5p per minute  
  BT   9.58p per minute   30p per minute
  Virgin Media   10.25p per minute   36p per minute
  EE   11p per minute   44p per minute
  Plusnet   9.58p per minute  

 

For information about the changes from 1st of July 2015 effecting: 08 / 09 / 118 numbers

Visit: http://www.ukcalling.info/

 03/06/2015

As of July 1st 2015 (These are important changes)

Ofcom are introducing changes to the way calls to 0800, 0808, 084,087, 09, 116 and 118 numbers are billed. The changes take place on 1 July 2015, and are designed to make it easier for everyone to understand how much calls to these numbers cost.

Freephone changes

Calls to 0800, 0808  will be free from your mobile, just as they are from landlines.

Changes to numbers starting with 084, 087, 09 and 118

  • 08 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows
  • 09 numbers are typically used for premium rate services
  • 118 numbers are used for Directory Enquiry services

Charges for these service numbers will be split into two parts:

  • the Access Charge – this is how much the Network you are with will charge you per minute for making the call
  • the Service Charge – this is the charge that is set by the company who is providing the service

The total of the two being Access Charge and Service Charge is your total cost of the call.

How the main mobile networks will charge you *

EE will charge an access  of 44p per minute (including VAT) / You can buy a package for £3 per month giving you 300 minutes equating to 1p access charge

02 will charge an access of 25p per minutes (Not sure if it includes VAT)

Three Network will charge an access of 25p per minutes (Not sure if it includes VAT)

Vodafone will charge an access of 23p per minutes (Not sure if it includes VAT)

The above are the Access charges per minute from mobiles then you pay the service charge per minute

These are just the charge from the mobile networks,

*Please note: The access charge and service charges can change, you should always check with your network provider before making a call to an 084 / 087 / 09 / 118

If you calling from a Landline they will have an access charge as well – you need to check this out when you are calling the various above Non Geographic numbers

01/06/2015

 

0207 889 range of numbers

We have 10,000 central London numbers ranging from 020 7889 0000 all the way through to 020 7889 9999

These numbers will then be ready, willing and able to take calls!

What better way to say to the world that you are ready for business and have an 0207 Central London number, that is at the epicenter of, one off the greatest cities in the world

Reserve your number now.

14/05/2015

 

 

Call Charge Changes to Non Geographic number 0843 /0844 /0845 /0870 /0871 /0872 /09 

The changes mean that consumers calling a non-geographic number starting 084, 087, 09 or 118 from a UK residential landline or mobile phone (excluding the Isle of Man or the Channel Islands) will be able to view the breakdown cost of the call. This will be the sum of 2 charges:

Access Charge: Set by and paid to the caller’s telecoms provider.

Service Charge: Set by and paid to the organisation that is being called, along with the provider of the non-geographic number. There is no differentiation between mobile and landline phones, nor any consideration given to the provider of the non-geographic number – the charge is set by the organisation alone.

Caps have been put in place for the various non-geographic number ranges:

  • 084 – 7p per minute or per call.
• 087 – 13p per minute or per call.
• 09 – £3 per minute and £5 per call.
• 118 – no cap.

Who ever runs such a number from the 1st of July you should Display the call charge

From July 1st all business advertising, printed material, web presence etc. must display the Service Charge associated with the advertised non-geographic number.

14/05/2015

 Update from Ofcom

Advice for businesses – taking out a new phone and broadband contract & resolving problems
If you’re thinking of signing up to a new contract, there are a few things you might want to consider first. – This page helps answer these questions.

Ofcom seeks to ensure everyone can get the very best from the communications services they use, and this includes businesses of all shapes and sizes.

Headings and bullet points

  • Signing up to a new contract
  • Core subscription price and types of contract
  • Automatically Renewable Contracts
  • Minimum contract periods and early termination charges
  • Service level agreements
  • Mid-contract price rises: increases to the core subscription price
  • When things go wrong: making a complaint, resolving problems and using ADR
  • Making a complaint
  • Alternative Dispute Resolution (ADR)
  • Complaints regarding fault repair
  • Disputing a bill, problems paying, and debt collection
  • Knowing your rights
  • General Conditions
  • Other protections

This article is from Ofcom the full page can be viewed by clicking on the link below

http://consumers.ofcom.org.uk/ofcom-for-business-consumers/

04/09/2014

 

Talk Numbers News

We have added to the website some numbers ranges

0800 030 2000 to 0800 030 2999 (1000 numbers)

0845 063 0000 to 0845 063 9999 (10,000 numbers)
0845 064 0000 to 0845 064 9999 (10,000 numbers)
0845 065 0000 to 0845 065 9999 (10,000 numbers)

0871 909 0000 to 0871 909 9999 (10,000 numbers)

Please Note:  if you are after a number that you can’t find – we just might be able to find the number that you need – Call us to find out if we can  on either 0845 060 1010 or 0834 060 1010 or you can of course just email us at [email protected]

04/06/2014

Talk Numbers News

We have changed a few things on our website

2 new search boxes: If your searching for a number, input the number code first such as 0845 then a space, then the next three digits  such as 060 and then space then the last four digits such as 0000

e.g. 0845 060 0000  Then check to see if the number is available

04/06/2014

Talk Numbers News

We have added  a  new low cost contact number to website:  0345 060 1010This is a UK Wide number that cost the same to call from your mobile as an 01 or 02 local number

04/06/2014

Ofcom has today published a statement on its decision to withdraw the 0500 Freephone number range in three years’ time.
Ofcom has found that the 0500 range is poorly recognised by consumers and has seen very low and declining use. 0500 duplicates the characteristics and function of a much better-understood and better-used Freephone range, 080. Ofcom believes that withdrawing the 0500 range will best serve the interests of consumers and organisations that use non-geographic numbers.The withdrawal will take place on 3 June 2017. The three-year transition period, starting today, will provide affected organisations sufficient time to revise their promotional materials and communicate the change to their callers. To further reduce the impact on these organisations, Ofcom has decided that a new 080 sub-range will be made available, 080 85. This will allow service providers to migrate their existing 0500 services to 080 85 numbers with the same final six digits.Today’s statement contains further details of the decision and Ofcom’s plans for withdrawal.(This is an article from Ofcom)03 /06/2014
Latest News
New UK Consumer Contract Regulation     Implementation date 13th June 2014Changes effecting Post Contract Telephony ChargesKey Measures

 

  • Increasing the time limit for returning good purchased online or by phone from 7 to 14 days
  • Banning pre-ticked boxes for extras that the consumer may not want or need
  • Setting out key information consumers should be given before agreeing to purchase

Telephone Helplines

  • Requires that Post-contract helplines to be charges at no more than basic rate

Regulation applies to Post Sale calls only

  • Contact numbers must be geographic, mobile, or if NGN must be Free to Call
  • 0800 / 0808 numbers will become free from mobiles by June 2015

Post sale numbers be given equal prominence on advertising, letterheads, website etc

Sole use of Premium rate (09XX) and other sharing ranges  (e.g. 0844. 0871, PN2,) for post contract will no longer be legal

0870 maybe acceptable but is often charged at more than the geographic rate so is best avoided

Certain business types or services maybe exempt or partially exempt from the provision of the regualtion

Financial services

NOTE: Warranties, credit agreements and insurance products which are offered in conjunction with the sale of non- financial goods will still need to meet the regulations.

The Government has asked the Financial Services Conduct Authority to consider equivalent regulation

Contracts Exempt

Gambling as covered by the Gambling Act 2005

Construction & Sale of immovable property

Residential letting contracts

Package travel contracts

Timeshare contracts

Vending machines and other goods intended for current consumptions

Single connections for use by telephone, fax or internet

Contracts only partly covered by regulation

Passenger transport are except  from cancellation rights and most of the information requirements.

Items dispensed on prescription

What is the penalty for non-compliance?

Customers can demand a refund on the difference in cost of the call from that of a basic rate call.

Breaches will be referred to Trading Standards

Sources

+Department for Business, Innovation & Skills

+https://www.gov.uk/government/policies/providing-better-information-and-protection-for-consumers/supporting-pages/implementing-the-consumer-rights-directive-2011-83-eu

+UK Consumer Contract Regulation https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/265898/consumer-contracts-information-cancellation-and-additional-payments-regulations-2013.pdf

+Guidance on the regulations https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/266525/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

27/05/2014

27/05/2014

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