Disaster Recovery covering your inbound calls (Non Geographic Numbers such as 01 / 02 / 03 / 08) is available as an option, when chosen it is there running in the background for the day it might be needed. Many of us take for granted the technology we use during our working day will continue to operate without interruption.
The problem with this assumption, is that it can potentially lead to your business being exposed for an indeterminate amount of downtime. This could loose you customers, goodwill and irrevocable harm to your company.
Using a virtual non geographic number as a contingency helps solves this problem because it is non location based. It is virtual and as such not reliant on a particular landline.
The number can be moved to another landline or mobile, keeping your business going whilst the problem is being solved. Once solved the number can be returned.
The reason for having Disaster Recovery for your business continuity
- In the event of a fire and you need to evacuate.
- Road works, where a utilities company cuts through the communications trunk.
- A power outage in your area.
- Gas Leak.
- Network outage.
Any of these could carry on for days or weeks.
Every situation is unique and there is no single correct way to develop or plan.
Disaster Recovery Plans, Although specific disaster recovery plan formats may vary
1. Business resumption plan
2. Occupant emergency plan
3. Continuity of operations plan
4. Incident management plan
5. Disaster recovery plan
Benefits of the Service
You instantly reroute all your inbound calls to other phones, mobiles, call centres or other locations.
Customer can still contact you. They might not even know you have had problems.