Add Ons

Add-Ons   Add-ons are call handling intelligence for outbound and inbound telephony

 

Broadband / Leased Lines
 
Talk Numbers  offers various Broadband solutions:
We can offer you Broadband services that is suitable for your  locality and your companies needs

Call Center

Bespoke call handling for Call Centers. No matter how big or small the call center is, we have the best cloud based virtual intelligence. We can help you improve inbound customer service, improve call efficiency whether its is outbound or inbound.
We have the solution for you

Call Divert

 
With Call Divert an incoming call can be programmed to be diverted to up to 5 or more to alternative destinations should the line be busy or unanswered.

Call Filtering

Block nuisance calls

 

Call Queue

This  allows caller to be placed in a queue until answered, add on hold music, queue place, opt out of queue to voicemail or call back. Just some of the options available

Call Record 

 
When you customer call you via your virtual number the call will be recorded or outbound with a hosted PBX VoIP

Call Statistics

Call Statistics Advanced is invaluable to a business. No matter the size of the business or industry. Call Statistics will let you have a quick overview or if you need and in-depth analysis of your calls.

 

Call Whisper / Network Whisper 

 

Call Whisper is a calling feature offered by Talk Numbers. This feature is designed to make you aware of the type of call you are about to receive. This is ‘whispered’ seconds before the call is connected.

Caller Display

With this feature, the recipient of the call can see the Virtual Number they are called from, displayed on their phone on inbound calls.
(dialled-number-presentation)

Choose to refuse

 

Before the call is connected, you are offered via a Pre recorded Whisper, an option to refuse the call via a DTMF tone (pressing a key). Send the call to voicemail or another colleague (It also stops your mobile voicemail kicking in)

Conference Calling 

 

Conference call service is as easy to use a falling off a log!

Disaster Recovery

 

Transfer your call to another office or mobiles for continuity when your outbound network is down

Fax to Email

”Fax To Email”  Fax to email User can advertise a fax number that callers can dial in to. The fax is then converted into a tiff.file or jpeg and emailed to a pre-determined email address (max 32 characters)
Its lands in your email account – read – save – delete or forward – Your fax

Hunt Group Advanced – Agent Ready

 

Hunt Group

 

The call will try different numbers until answered or if enabled go to voice mail to email or live call answering. The call can ring over 25 alternative destinations should the line be busy or unanswered

Live Call Answering Service

Answers your calls professionally on your behalf in your company name.

Tome / Day / Date

 

Time Day Date also known as, Time based forwarding, is an automated service which enables you to control where your calls are being forwarded to based on the time of day or the day of the week.

 

Virtual Receptionist (IVR)

Virtual Receptionist (IVR) Caller automatically hears a welcome message with menu options to forward the caller to the correct department

Voicemail to Email

 

Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer

 

VoIP Services

 

Covering many service from SIP to SIP hosted PBX’s

 

Welcome Message

 

Caller hears a pre-recorded welcome message possibly advising them of products, services or other useful information before the call connects.

Zone Plan  

1 Number to multiple locations

Calls are routed based on the location of the caller. Zone plans allows a single number to be called. It is then routed to one or more locations, depending on the region or area of the caller. Zone Plans work for any size of company.