Agent Ready Hunt Group is a mobile & web app that works alongside Number Manager to allow remote workers to log themselves in and out of hunt groups, and allows them to decide when and where their calls are sent. The app
is available on iOS and Android devices, and must be used in conjunction with a service created on the Number Manager portal. See below for more information on this simple but innovative mobile application.
Logging In and Out of Agent Ready Hunt Group
Users have the ability to log in and out of hunt groups from their mobile device. All hunt groups
that the user is associated with are listed on the page, and a simple swipe (or press to hold on Android) will log the user in or out of the group. When logged in, calls will immediately be then directed to the users preset list of contact numbers.
Scheduled Login and Logout
Agent Ready Hunt Group also provides the ability for agents to setup time schedules for when they should be logged in on each hunt group they are associated with. A simple to use weekly diary is configurable allowing users to preset their availability.
Agent Ready Hunt Group provides the functionality for administrators to manage their agents via the mobile app. This means the admin can force users in and out of groups, while also monitoring each agents performance.
Both Administrators and the standard agents have access to a detailed reporting suite which
monitors a range of statistics, from calls answered to the times of the day that are receiving the highest volume of calls.
With Agent Ready Hunt group you can also add
- Call Recording
- Choose to refuse the call
- Stop your mobile voicemail kicking in
- Voicemail to email (multiple email addresses)
ABOUT TALK NUMBERS
We lead on network strength; products that are easy to use and
quality through automation. Our aim is to create a frictionless flow,
merging e-commerce and content around discovering, discussing and
ordering, through to purchase. A seamless phone/cloud solution tailor
made to you.
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