AI Modules – Inbound AI as a Service (AIaaS)

There are multiple AI modules – The Future is here 
Anti-Fraud, Anti-Spam, Chat Bots, Virtual Assistant, IVR replacement, Route or escalate calls, Call Answering, Summarise Calls (Transcription), Agents Performance, CRM Integration and a lot more Talk Numbers can do with AI for your business
AI voice agents are now capable of “human like, empathetic conversations that can adjust tones that and respond contextually” that can cut call times, improve customer satisfaction and be cost effective

Click the link to find out more

Call Divert

Divert calls on busy or unanswered.

Click the link to learn more

Call Filtering with AI

Block nuisance calls / Spam Calls / Fruadulent Calls and More. It can even give you a whisper mid call to warn you that this call could be fraudulent! This is a new product, maybe one of the best in the market

Click the link to contact us   

Call Queue

This  allows caller to be placed in a queue until answered, add on hold music, queue place, opt out of queue to voicemail or call back. Just some of the options available on our most advanced call queue
Click the link to find out more

Call Whisper / AI Anti Fraud

Call Whisper is a calling feature offered by Talk Numbers.
This feature is designed to make you aware of the type of call you are about to receive. This is ‘whispered’ seconds before the call is connected Or using a AI Fraud Protection / AI GateKeeper our AI will warn you this call is or could be fraudulent

Click the link to learn more

Choose to Refuse

Before the call is connected, you are offered via a Pre recorded Whisper, an option to refuse the call via a DTMF tone (pressing a key). Send the call to voicemail or another colleague (It also stops your mobile voicemail kicking in)

Click the Icon to learn more:

Hunt Group Advanced – Agent Ready

This is a hunt group where users can log off on via an app on the phone, if they are not available it diverts to the next agent, also has Choose To Refuse. This is used by a major international company engaged in public transport for the emergency repsonse team, or can be used for your day to day hunt group!

Click the link to learn more 

Hunt Groups

The call will try different numbers until answered or if enabled go to voice mail to email or live call answering. The call can ring over 25 alternative destinations should the line be busy or unanswered

Click the link to learn more

Live Call Answering Service

Answers your calls professionally on your behalf in your company name.

Click the link to learn more

Network Whisper

Caller hears a simple message played to them before the call connects. i.e. ‘Welcome to Talk Numbers. Please hold and your call will be answered shortly’

Click the Icon to learn more

Time / Day / Date

Time Day Date also known as, Time based forwarding, is an automated service which enables you to control where your calls are being forwarded to based on the time of day or the day of the week.

Click the link to learn more

Virtual Receptionist

Virtual Receptionist (IVR) Caller automatically hears a welcome message with menu options to forward the caller to the correct department

Click the link to learn more

Welcome Message / With the Option of AI Fraud Prevention

Caller hears a pre-recorded welcome message possibly advising them of products, services or other useful information before the call connects.
This can also have AI intergation on an unknown caller to prevent fraud

Click on the Icon to learn more

Zone Plan / Regional Plan

One Number to multiple locations

Calls are routed based on the location of the caller. Zone plans allows a single number to be called. It is then routed to one or more locations, depending on the region or area of the caller. Zone Plans work for any size of company.

Click on the Icon to learn more