Add-ons
Add-Ons
Add-ons are call handling intelligence for outbound and inbound telephony
Broadband Services
Broadband / Leased Lines
Talk Numbers offers various Broadband solutions:
We can offer you Broadband services that is suitable for your locality and your companies needs:
Click the Link Icon below to learn more:
Call Center
Bespoke call handling for Call Centers. No matter how big or small the call center is, we have the best cloud based virtual intelligence. We can help you improve inbound customer service, improve call efficiency whether its is outbound or inbound.
We have the solution for you
Call Divert
Call Divert
With Call Divert an incoming call can be programmed to be diverted to up to 5 or more to alternative destinations should the line be busy or unanswered.
Call Queue
Call Queue
This allows caller to be placed in a queue until answered, add on hold music, queue place, opt out of queue to voicemail or call back. Just some of the options available
Call Recording
Call Record
When you customer call you via your virtual number the call will be recorded or outbound with a hosted PBX VoIP
Call Statistics
Call Statistics
Call Statistics Advanced is invaluable to a business. No matter the size of the business or industry. Call Statistics will let you have a quick overview or if you need and in-depth analysis of your calls.
Call Whisper
Call Whisper / Network Whisper
Call Whisper is a calling feature offered by Talk Numbers. This feature is designed to make you aware of the type of call you are about to receive. This is ‘whispered’ seconds before the call is connected.
CLI Display
Caller Display
With this feature, the recipient of the call can see the Virtual Number they are called from, displayed on their phone on inbound calls.
(dialled-number-presentation)
Choose to Refuse
Choose to refuse
Before the call is connected, you are offered via a Pre recorded Whisper, an option to refuse the call via a DTMF tone (pressing a key). Send the call to voicemail or another colleague (It also stops your mobile voicemail kicking in)
Disaster Recovery
Disaster Recovery
Transfer your call to another office or mobiles for continuity when your outbound network is down
Fax 2 Email
Fax to Email
”Fax To Email” Fax to email User can advertise a fax number that callers can dial in to. The fax is then converted into a tiff.file or jpeg and emailed to a pre-determined email address (max 32 characters)
Its lands in your email account – read – save – delete or forward – Your fax
Hunt Groups
Hunt Group
The call will try different numbers until answered or if enabled go to voice mail to email or live call answering. The call can ring over 25 alternative destinations should the line be busy or unanswered
Live Call Answering Service
Live Call Answering Service
Answers your calls professionally on your behalf in your company name.
Time / Day / Date
Tome / Day / Date
Time Day Date also known as, Time based forwarding, is an automated service which enables you to control where your calls are being forwarded to based on the time of day or the day of the week.
Virtual Receptionist
Virtual Receptionist (IVR)
Virtual Receptionist (IVR) Caller automatically hears a welcome message with menu options to forward the caller to the correct department
Voicemail to Email
Voicemail to Email
Caller automatically hears a voice recording giving the option to leave a message should the line be busy or unanswered. The recording is immediately emailed to your computer
Welcome Message
Welcome Message
Caller hears a pre-recorded welcome message possibly advising them of products, services or other useful information before the call connects.
Broadband Services
Broadband / Leased Lines
Talk Numbers offers various Broadband solutions:
We can offer you Broadband services that is suitable for your locality and your companies needs:
Click the Link Icon below to learn more:
Call Center
Bespoke call handling for Call Centers. No matter how big or small the call center is, we have the best cloud based virtual intelligence. We can help you improve inbound customer service, improve call efficiency whether its is outbound or inbound.
We have the solution for you
Fax 2 Email
Fax to Email
”Fax To Email” Fax to email User can advertise a fax number that callers can dial in to. The fax is then converted into a tiff.file or jpeg and emailed to a pre-determined email address (max 32 characters)
Its lands in your email account – read – save – delete or forward – Your fax
